Everyone we came in contact with at MKB was very nice, helpful and happy (sign of a great place to work)!  We really enjoyed this experience.  In our minds, Marvin K. Brown is the very best dealership in the San Diego area.  Thank you MKB and GMC. 

- R. S. April 2012

This is my 4th purchase of a car from MKB, and won't be the last!  Continued professional persons from finance to sales to service, great job!

- J.L. April 2012

Our experience with MKB was highly satisfactory due to Mr. Robert Toussaint.  He was patient and thorough in walking us through the intracacies of the special packages available on the 2012 SRX.  he had given us professional care and attention the day we made the deal on our SRX.  he is an asset to your MKB family.  Similar kudos to Mr. Jim Pselos.  Keep up the good work.  I will recommend your dealership and Mr. Toussaint in a heartbeat to friends and family!

- H. D. March 2012

Both Sales, Service and Finance were all very thorough and professional.  The Showroom Assistant - Betsy - was super as well.  Thank you. 

- G.M. March 2012

Tony was the BEST salesperson I have ever dealt with!!!  He was very knowledgeable about every car and was very valuable to us in every way!!!  Excellent!!!  I have recommended him to friends!

- R.A. March 2012

Brett Fletcher was very professional in negotiating the deal on the Buick.  He made this my best car buying experince over the last 20 years! 

- M.A. March 2012

Terrific experience.  Will definitely return to Robert Toussaint for our next car!

- P.D. January 2012

We have purchased many vehicles from Marvin K. Brown and sent numerous friends to the dealership.  We have always been extremely satisfied with our service and everyone we have sent there has always been very happy with their purchases.  They go out of their way to make you feel comfortable.  It is a fantastic dealership.

- S.W. January 2012

It would be hard to find any better dealer or salesman (Bob Toussaint).  VERY HAPPY WITH VEHICLE.  Keep up the good work.

- D.D. January 2012

I couldn't be happier with the service I received in purchasing my first Cadillac! 

- N.B. January 2012

I love my car!  Everyone at MKB was helpful, knowledgable, and friendly!  Keep it up! 

- C.P. January 2012

Excellent people to deal with.  Excellent communication keeping you updated.  Encountered 5 different people during my purchase, all were friendly and had a smile, they remembered my name after several weeks! 

- J.B. January 2012

Robert Toussaint was the best new car sales agent I have ever worked with -- because he did not 'sell' me in the traditional / negative sense of the word.  He simply gave me all the information I needed to make an intelligent decision, and that decision was to purchase a new CTS.  Best decision I've ever made -- okay, with the assistance of Robert! 

- R.M. January 2012

Very customer service oriented company.  I hope I can purchase all my GMC products from them! 

- R.A. January 2012

Our experience at Marvin K. Brown was exceptional from start to finish.  We can't say enough about the entire staff and how professionally we were treated.  We look forward to many years of dealing with Marvin K. Brown and their staff. 

- J.V. December 2011

Totally positive experience, the best I have ever had from a car dealership, hands down!

- M.F December 2011

This is the 2nd Cadillac and 3rd GM vehicle ALL purchased from Marvin K. Brown.  I was so satisfied with the CTS, I referred two of my colleagues and one The other will be purchasing a Cadillac from Marvin K. Brown after the first of the year.

- P.A. December 2011

Absolutely the best car buying experience ever!  Shawna did a great job, we were able to look without feeling pressured into buying anything other than what we wanted.  Thanks!

- E.H. December 2011

I was especially impressed by the quality of the individuals working at the agency and their team attitude. 

- B.O. October 2011

Brett went out of his way to find the exact car that we were looking for. 

- G.K. October 2011

Brett, the salesman, was excellent during the entire process.  Very nice. 

- R.J. October 2011

Your sales representative Brett Fletcher was helpful, informative, and a pleasure to deal with. 

- D.C. October 2011

I appreciated the way the salespeople at MK Brown let me look at all the vehicles on their lot without trying to .....pressure me into conversation about what I was doing and what I was looking for...I generally walk off the lot when that is attempted.  MK Brown's salesman Brett was exceptional in working with me.  I liked doing business with Brett. 

- H.M. October 2011

Brett - Thanks for taking the extra time to explain all the options.   

- J.G. October 2011

Without question, this is the BEST run car dealership in San Diego!  Completely professional and courteous on all levels. 

- T.S. September 2011

The Sales Agent (Brett Fletcher) and the Service Agent (Merle Porter) went above and beyond to make this experience excellent.  The finance dept. was quick and efficient. 

- E.T. September 2011

I would like to thank the employees and service personnel for their dedicated interest and for taking the time to make me feel welcome without the pressure that comes from making a large purchase.  I would also like to say that I was extremely impressed with my salesperson Brett Fletcher, who made the whole process very enjoyable and interesting.

- M.M. September 2011

Our Service Advisor, Kathy Redmond, is outstanding!  Our previous vehicle was serviced by Marvin K. Brown as well and Kevin always performed above and beyond.  We truly appreciate his care with our vehicles.

- A.P. September 2011

Excellent dealership.  They went the extra mile to win our business!

- J.W. September 2011

We have been a regular customer and are very impressed with the quality of service.

- R.S. September 2011

Robert Toussaint, the Sales Representative, was the absolute best I have experienced! 

- T.M. September 2011

Robert Toussaint is the best, number one!  Above all he is a very fine gentleman who represents MKB in a very fine manner.

- E.W. September 2011

I have owned several cadillacs and am very satisfied with the service I get there from the Service TAdvisors (Kirk and Kathy).  I was pleased with the service that Bob McAuliffe and Bob Toussaint gave me while helping me choose a new CTS.

- N.W. September 2011

Suzettem your online salesperson, treated us like "family" during the sale.  She was VERY helpful in every aspect.  With Suzette, there was no pressure to buy, only concern that we receive quality service.  We felt "special".  THANK YOU SUZETTE!!  We LOVE the Enclave!

- T.C. September 2011

Outstanding people

- D.C. September 2011

GREAT PLACE TO BUY, THE SALESMAN WAS GREAT, I WOULD TELL MY FAMILY AND FRIENDS TO BUY THERE!

- K.B. September 2011

I just want to thank Brett Fletcher for being helpful, positive, and most importantly for caring.  I knew the minute we talked on the phone that he is an honest person who wanted to help me find the right vehicle.  I love my car and I'm telling everyone about this great dealership and to go meet Brett.  You guys made this a great experience.  Look forward to going to MKB to service my car. 

- C.C. September 2011

Both my daughter and I were impressed with the purchasing process and we were very happy to be helped by Suzette.

- S.H. September 2011

Even though MKB is not the closest dealership to my home, I go there because I appreciate the professionalism.  I especially want to commend my service rep Jon Dubuque who provided excellent advice to me and service to my last Yukon XL...I'm sure he'll do so again with my new car.  Brett Fletcher was patient and sought out exactly the car I wanted, and I appreciate his efforts as well.  Many thanks! 

- G.D. August 2011

Sales Rep. was great - per my request - she made it quick and easy, love the car

- M.S. August 2011

It was a perfect experience...the dealership Manager is wonderful, as was our Salesperson.  We were very well cared for during and after the sale.  We love our new car. 

- P.C. August 2011

Brett was fantastic and provided us the information we requested, without pestering us.  He is wondeful! 

- T.P. August 2011

I have used the salesperson Mark Brown before when I bought my SRX.  He is a very easy person to deal with - very informed and helpful.  The deal went smoothly thanks to him.  He is a total professional. 

- J.R. August 2011

Robert Toussaint was extremely helpful with getting my wife familiar with her new car.  He and the personnel there at the dealership were very helpful and provided a great car buying experience. 

- D.H. August 2011

This is my 2nd vehicle from MKB and both times it's been a pleasure dealing with them!!!

- J.P. August 2011

Great dealership and excellent service department.  This is the 2nd vehicle I purchased from them.  Very straight forward way of doing business and didn't waste my time. 

- G.N. August 2011

The Salesman Dan Plascencia was ABSOLUTELY GREAT!

- J.G. July 2011

Thank you to the enitre staff at Marvin K. Brown.  You went above and beyond.

- B.B. July 2011

The entire experience was extremely positive from start to finish.  I have already recommended Marvin K. Brown to a number of people.

- J. J. July 2011

Mr. Fred Leon offered me the best customer service that a car buyer would ask for

- M. C. July 2011

Your Sales Team was Great!!!  Thanks a million guys! 

- A.M. July 2011

Outstanding service and professionalism!   

- P.N. July 2011

This is the 3rd vehicle we have purchased from Marvin K. Brown, and we have always been pleased and impressed with all aspects of the dealership. 

- J.P. June 2011

This is my 2nd Cadillac CTS from Marvin K. Brown - very satisfied!

- I.N. June 2011

In my many years of dealing with Marvin K. Brown personnel, I have always been completely satisfied and willing to return when a new car is required.

- E.B. June 2011

My Sales Professional (Fred Leon) was the best I have ever done business with.  I have owned everything from Toyota to Mercedes Benz and Mr. Leon is the most thorough, knowledgeable and professional.  I will not hesitate to recommend him to anyone. 

- J.L. June 2011

Of all the dealerships that I have purchased vehicles from in the past, none have come close to the service and the treatment that I received from everyone at Marvin K. Brown.  To mention a few that made me realize this dealership is a cut above all are my Sales Consultant Robert Toussaint, the Accessory Manager Bob McAuliffe, and Merle Porter who handles my service.  Now a quick comment about my Cadillac CTS Coupe, in one word, "OUTSTANDING!" 

- R.S. May 2011

Super, Super place....Robert Toussaint goes above and beyond in helping us with our 3rd Cadillac from MKB!

- C.R. May 2011

As I've said many times, MKB is my favorite car dealer -

- G.A. May 2011

Robert Toussaint was very professional and he is extremely knowledgeable about Cadillacs.  We would also like to comment on Jennifer Brown for her forthright and ethical treatment of us as it was a major reason we were able to complete this purchase at Marvin K. Brown Cadillac. 

- B.D. May 2011

April 27,2011

Dear Marvin K. Brown Auto Center,

Upon my retirement and return to San Diego in 1988 I asked my friends living in the area to recommend a Cadillac auto center that I could rely upon to responsibly service my wife's new Cadillac Sedan Deville.  Cadillac devotees we were aware of the performance, reliability and security provided by Cadillac's if properly maintained with regular service by competent professionals.  My wife and I intended to do our part and we were looking for a dedicated Cadillac service organization to share this responsibility.  Our friend's unanimously recommended the Marvin K Brown auto center. 

For more than twenty three years Marvin K Brown's auto center's service staff has assumed this responsibility.  They espouse an extraordinary culture of professional competence and resourcefulness, successfully achieving the best possible resolution to a vehicle's problem.  Any view of her Cadillac today validates the opinions of those who think it a virtually new vehicle.

I am writing to you in recognition of one of this number who consistently exemplifies this culture.  I refer to Kathy Redmond assistant service director who for many, many years has been the person who manages our Cadillac’s service.  Praise worthy, describes her job performance.  She is both a team leader and a genuinely remarkable person who enriches by her performance.  Her competence and professional demeanor establish a sterling relationship with Cadillac owners accustomed to this quality of service in their business relationships.  We are deeply appreciate of her efforts on our behalf.

Cordially Yours,

a Satisfied Marvin K. Brown customer

- 

Marvin K. Brown and their sales representative, Robert Toussaint, are the epitome of what every dealership should try to achieve...they treat their customers like family. 

- M.W. May 2011

Dear Mr. Brown, 

I want to thank you for your phone call of this past Tuesday, in which you thanked me for our patronage and for the recent purchase of our 2011 CTS Coupe.

I was so impressed with your taking the time to speak directly to your customers. It truly exemplified the quality and class that Marvin K. Brown has demonstrated for so very many years, and great personal attention that your customers have come to expect and receive.

In an age when so many businesses change owners and attitudes and policies change, or simply close their doors, it’s comforting to know that a quality company, such as yours, continues on and maintains such high standards for other businesses to try and emulate.

At seventy years old, I think I may have one or two more Cadillac purchases to make in the future. I sincerely hope you’ll still be around to help me. Our business relationship goes back to the 70’s and my parents bought their first Cadillac in 1950, followed by about a dozen more over the years.

Again, many thanks for your kind and generous words.

- J. G. April 2011

This is my 3rd Buick I've bought at MK Brown.  I have always been treated well here, which is why I keep coming back for service and to buy my cars. 

- D.G. April 2011

I really enjoy the no hassle approach for selling cars.  It was not stressful at all.  My best experience so far! 

- A.C. April 2011

There's a reason why this is my 3rd vehicle that I've purchased from Robert Toussaint at Marvin K. Brown.  He's been good to me and my family.  The service he provides is 2nd to none!  Also, the Service Department has been awesome....Thanks for everything. 

- J.P. March 2011

We have been doing business with Marvin K. Brown for a number of years and just purchased our 6th vehicle here.  We have always been treated with the utmost respect and courtesy.  Robert Toussaint is most informative and quite accomodating.  Also, Kathy Redmond, your Service Advisor, is always very helpful.  These two people, along with many other qualities of the way you do business keeps us coming back for more.  We thank you! 

- I.W. March 2011

Class Operation!  Will be back to purchase a new vehicle for my wife.  Fred Leon and Greg Hewett are a great asset to the organization.  Thank you! 

- J.R. March 2011

My salesperson was the best.  I have purchased many vehicles and dread the experience of going to a dealership.  Our salesperson (Fred leon) made this the most positive experience my husband and I have had purchasing a vehicle. 

- J.M. March 2011

This was the best car buying experience we have ever had.  it was easy and we felt that everything was made very clear to us.  We have bought from Audi, BMW and Infiniti in the past and have never been as pleased as we were with our experience at Marvin K. Brown.  And to top it off, we love the car!  Thank you! 

- A.J. February 2011

They are the greatest dealership I have ever been to.  I have been a customer for over 30 years. 

- C.B. February 2011

Shelly Garza was professional in every regard

- W.M. February 2011

Shelly Garza provided me professional, friendly and helpful service.  Smoothest purchase EVER!

- L.E. February 2011

I bought my first Cadillac at .............. and wasn't satisfied with their service so I took my '03 Escalade to Marvin K. Brown for service and loved the service they provided.  When it was time to purchase a new Escalade I went to Marvin K. Brown and they exceeded my expectations.  I will definitely buy another car from them in the future.  Best car buying experience I ever had! 

- M.B. January 2011

Shelly Garza was our Sales rep.  She did an Excellent job of answering our questions and responded quickly to any email questions I sent....Shelly always had time for me and I appreciated that she was not a pushy type salesperson (several other dealerships were like that) and she knew the answers to my questions with the vehicle.  We would and have already referred friends to Shelly at MKB. 

- L.G. December 2010

Kyle Phillips was the best and most informative car salesman I have ever done business with.  We were not pressured in any way and all our questions were answered.  He has complete knowledge of the products he sells. 

- R.H. December 2010

Our experince was great.  It's a breath of fresh air to receive good customer service these days....

- D.L. December 2010

Marvin K. Brown is an exemplary dalership, without any exaggeration! 

- G.K. December2010

Outstanding Dealership

- V.R. December 2010

A Professional operation.  I have used Marvin K. Brown for many years and will be happy using them for as long as I operate a car.

- A.G. December 2010

"Completely Satisfied...."

- G.M. December 2010

I wanted to write in with my sincere appreciation for your service department at MKB and for Terry Crook (Service Director) and Kurt Stuessy (Service Advisor).  I had previously taken my CTS-V to other repair shops for regular service but have recently had such amazing customer service from both Kurt and Terry at MKB that I believe I will be a customer with them for the life of my Caddy.  They have both gone above and beyond in providing me with excellent customer service that I will definitely refer my friends and co-workers to MKB for their future needs!   

- C.K. November 2010

Excellent place to do business!

- H.M. November 2010

"Everyone was friendly and helpful.  I love my car!"

- E.B October 2010

KUDOS!!  The salesmanship of our salesperson was MOST appreciated -- he is to be commended and deserves to be held in high regard by the dealership -- indeed he is a credit to GM.  Also our sincere thanks to the finance dpeartment for clarity and undersranding!!

- S.R. November 2010

"OUTSTANDING DEALERSHIP"

- D.C. November 2010

Excellent customer service, it is our first time to purchase from this dealership and we are very pleased with the way things were handled. I would definitely reommend this dealership to my friends and family.

- M.D. - November 2010